Refund policy
Return & Refund Policy
At Willow Hippie, every item is handmade and many products are custom-made just for you. Because of the personalized nature of our products, we are unable to accept returns or exchanges for items that were ordered correctly but no longer wanted.
Custom & Made-to-Order Items
All custom, personalized, and made-to-order items are final sale and cannot be returned or exchanged unless the item arrives damaged or there was an error on our part.
Please double-check spelling, personalization details, sizes, and product selections before placing your order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can make it right.
To help us resolve the issue quickly, please include:
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Your order number
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A brief description of the issue
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Photos showing the damage or error
Once reviewed, we will gladly offer a replacement or refund if the issue was caused during production or shipping.
Processing Time
Because most items are handmade and made to order, please allow time for production before your order ships. Processing times may vary depending on the product.
Questions
If you have any questions about your order or need assistance, please contact us at:
We appreciate your support of handmade goods and small businesses. 🤍
Due to the custom nature of our products, we are unable to cancel orders once production has begun.